Return Policy

No Returns Allowed

At French Broad Pantry, we take great pride in offering the finest pastries and baked goods to our valued customers. We are committed to delivering products of the highest quality, and we strive to ensure your complete satisfaction with every purchase. However, due to the nature of our products and for the safety and hygiene of our customers, we have a strict “No Return” policy in place.

1. All Sales Are Final:

We want to inform you that all sales made through www.frenchbroadpantry.com are considered final. We do not accept any returns, exchanges, or refunds for any of our pastry products, including but not limited to cakes, cookies, tarts, and bread.

2. Quality Assurance:

We take every measure to ensure that our pastries are of the highest quality and adhere to strict hygiene and food safety standards. We inspect and package all our products with great care. In the unlikely event that you receive a product that is damaged or incorrect, please contact our customer support team within 24 hours of receiving your order. We will investigate and provide a suitable resolution.

3. Order Cancellations:

Once an order is placed, it cannot be canceled or modified. Please double-check your order before proceeding to the payment confirmation.

4. Missing Items:

If any items are missing from your order, please contact our customer support team immediately. We will work to resolve the issue and ensure you receive your products as soon as possible.

5. Damaged Products:

In the rare event that you receive a damaged product, please take clear photographs of the damaged item(s) and contact our customer support team within 24 hours of receiving your order. We will investigate the issue and provide an appropriate solution, which may include a replacement or a refund at our discretion.

6. Refunds:

Refunds are only issued in cases where it is determined that a product is damaged or incorrect. Refunds are processed based on our investigation, and the final decision is at the sole discretion of French Broad Pantry.

7. Contact Us:

If you have any questions or concerns regarding your order, please do not hesitate to contact our customer support team. You can reach us via email at support@frenchbroadpantry.com or by using the contact information provided on our website.
We appreciate your understanding of our “No Return” policy. Our primary focus is to provide you with the best pastries and service possible. We look forward to serving you, and thank you for choosing French Broad Pantry for your pastry needs.